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Acentra Health - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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man with tennis raquet Resources for People with Medicare
We are the Beneficiary and Family Centered Care Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

newsletter

On the Healthcare Front is a free newsletter written by Acentra Health for people who are on Medicare. Newsletters include information about Medicare rights and other information to help you exercise your right for high quality health care.

Read more about the newsletter: On the Healthcare Front

web links

documents

These documents give information about your Medicare Rights and how to protect them.

  • Medicare & You 2025 (PDF): The official US Government Medicare handbook.
  • Quick Look at Medicare (PDF): Provides a brief overview of enrollment and how to get help.
  • 4Rs for Fighting Medicare Fraud (PDF): Gives you information about how to protect yourself from Medicare fraud.
  • Medicare Rights and Protections (PDF): This official government booklet has information about your rights & protections in Original Medicare, Medicare Advantage Plan or other Medicare health plans, and Medicare Prescription Drug Plans; and, where to get help with your questions
  • Know Your Rights (EMTALA) (PDF): The Emergency Medical Treatment and Labor Act (EMTALA) guarantees access to emergency medical services at the emergency department regardless of a person's ability to pay.

wallet cards

sample of information card

Wallet cards are a good way to keep Acentra Health's phone number handy.

Each page can be printed on letter-size paper and includes cards for you to share with family and friends. 

Cards can be kept in wallets, on the refrigerator, and anywhere else that will keep the information handy.

Click on a link below to download the card for your state.

Connecticut
Massachusetts
Maine
New Hampshire
Rhode Island
Vermont

English (PDF)

Spanish (PDF)

Alabama
Florida
Georgia
Kentucky
Mississippi
North Carolina
South Carolina
Tennessee

English (PDF)

Spanish (PDF)

Arkansas
Louisiana
New Mexico
Oklahoma
Texas

English (PDF)

Spanish (PDF)

Colorado
Montana
North Dakota
South Dakota
Utah
Wyoming

English (PDF)

Spanish (PDF)

Alaska
Idaho
Oregon
Washington

English (PDF)

Spanish (PDF)

podcast

Aging Health Matters PodcastOne way you can learn more about these free services, as well as other healthcare topics, is by tuning in to Acentra Health’s new podcast: Aging Health Matters.

Podcasts are audio files that you can download or listen to on the Internet. Each audio recording is called a podcast episode.

Listeners will get tips that can help improve their healthcare journeys. Your podcast host - Acentra Health - is joined by guests to have open conversations that are aimed at making life a little bit easier.

Read more: Aging Health Matters Podcast

state-specific resources

Click on your state below for information that is for your state only.

Alabama Georgia Mississippi Oklahoma Texas
Alaska Idaho Montana Oregon Utah
Arkansas Kentucky New Hampshire Rhode Island Vermont
Colorado Louisiana New Mexico South Carolina Washington
Connecticut Maine North Carolina South Dakota Wyoming
Florida Massachusetts North Dakota Tennessee

related links

acentra health's services

  • Please share information about Acentra Health's free services with others who have Medicare. Flyers are available in English (PDF) and Spanish (PDF).
  • Watch videos to learn about Acentra Health services

vaccines.gov





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