Acentra Health (formerly Kepro) is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Acentra Health helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns. For additional information: See the teal boxes under the US map.
| KEPRO IS NOW ACENTRA HEALTH. While providers will be encouraged to update their beneficiary notices by changing "Kepro" to "Acentra Health," notices will not be made invalid if they have "Kepro" listed. Copies of these forms can be found on the BNI page on the CMS web site. For more information about our name change and the minimal impact it has on the Medicare providers, stakeholders, and beneficiaries we serve, please visit our FAQ webpage. |
| CHECK CASE STATUS. To check the status of an appeal, visit our Case Status page. |
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NEW PROCESS FOR HOSPITAL DISCHARGE APPEALS: Starting on May 1, 2024, a beneficiary with Traditional Medicare calling to file a discharge appeal due to concerns with discharge planning will be connected to Acentra Health’s Immediate Advocacy department, which will then work with facilities to ensure that Medicare beneficiaries clearly understand discharge plans before continuing with the discharge appeal process. For further details, please visit our appeal page. |
| Holiday Hours: On Independence Day (Thursday, July 4), Acentra Health’s office hours are 10:00 am to 4:00 pm local time (Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time). For more information about office hours, visit our Contact Us page. |
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Acentra Health Service Areas
Click on a state below for a contact number and additional resources.
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general items of interestfor
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