Acentra Health - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Acentra Health (formerly Kepro) is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Acentra Health helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns. For additional information: See the teal boxes under the US map.  

hurricane helene:

Healthcare providers, please contact Acentra Health toll-free at 888-317-0751 if you have questions or concerns related to BFCC-QIO services, as they may be impacted by the hurricane. For people who have Medicare, Acentra Health has social workers and representatives to help resolve concerns quickly through Immediate Advocacy. Emergency information for impacted states is available by clicking on your state in the map below.  

update:

The Centers for Medicare & Medicaid Services (CMS) has waivers available in support of Medicare beneficiaries in the states of North Carolina, Georgia, Florida, South Carolina, and Tennessee. Please visit the CMS Current Emergencies page for details.

Acentra Health Service Areas
Click on a state below for a contact number and additional resources.


Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891






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