Webinars
We are the Beneficiary and Family Centered Care Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
Topic: Overview of BFCC-QIO Services
Description: This webinar will provide an overview of Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) services, including Higher-Weighted Diagnosis-Related Group (HWDRG) related activities, along with an update on the BFCC-QIO contract with the Centers for Medicare & Medicaid Services (CMS).
Who should attend?
- Healthcare providers
- Acentra Health BFCC-QIO stakeholders
Date: To Be Determined
Registration: A date for this webinar has not yet been scheduled. Select the button below to be notified when registration opens.
Topic: Quality of Care
Description: This webinar will highlight Quality of Care (QOC) review data, using North Dakota–specific examples where appropriate and broader insights relevant to other stakeholders.
Who Should Attend?
- Hospitals
- Payors
Date: To Be Determined
Registration: A date for this webinar has not yet been scheduled. Select the button below to be notified when registration opens.
Topic: The Emergency Medical Treatment and Labor Act
Description: This webinar will examine Emergency Medical Treatment and Labor Act (EMTALA) data and lessons learned, with a focus on common compliance challenges and practical considerations for healthcare organizations.
Who should attend?
- Hospitals
- Health Systems
Date: To Be Determined
Registration: A date for this webinar has not yet been scheduled. Select the button below to be notified when registration opens.
Medicare Advantage Plan Appeals in Skilled Nursing Facilities
Date presented: January 21, 2026
In this webinar, Acentra Health provices a look at a recent focus study on how Medicare Advantage plans use NOMNCs in SNFs. During the webinar, we shared key data, outlined common challenges such as weak care planning, limited documentation, and repeated appeals, and offered practical recommendations for improvement.
Who is the webinar for?
- Skilled nursing facility (SNF) staff who work with Notices of Medicare Non-Coverage (NOMNC) or
- Support the appeals and discharge planning process
Materials
- Presentation Slides (PDF)
- Webinar Recording (YouTube)
Nursing Facility Appeal Trends and Lessons Learned
Date presented: August 28, 2024
This webinar included a review of Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) appeals trends from the skilled nursing facility (SNF) setting, a discussion of potential drivers of noted trends, identification of issues that may impede access to care and compromise quality of care, and a discussion of opportunities to improve beneficiary care and/or the documentation of that care in the SNF setting.
Who is this webinar for?
- Skilled Nursing Facilities
- Payors
Materials
- Presentation Slides (PDF)
- Webinar Recording (YouTube)
- Q&A
BFCC-QIO INFORMATION FOR:
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