Webinars
We are the Beneficiary and Family Centered Care Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
BFCC-QIO Program Updates: What Healthcare Professionals Need to Know
Description:
Join us for an informative webinar covering important updates across the Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) contract. This session will provide an overview of current activities, operational updates, and key trends in each of our core areas of responsibility. Topics will include:
- Quality of Care Reviews, Immediate Advocacy, and Immediate Advocacy Discharge Assistance
- Hospital Discharge and Skilled Service Termination Appeals
- Higher-Weighted Diagnosis-Related Group (HWDRG) Reviews
- Emergency Treatment and Labor Act (EMTALA) Reviews
Presenters:
- David Miller, MHA, RN; Operations Director
- Natalie Palmer, BSN, RN; Clinical Review Manager
- Douglas Worley, Program Manager
Who should attend?
While this webinar is designed primarily for healthcare providers, it also offers valuable information for quality professionals, case managers, compliance leaders, patient advocates, healthcare administrators, and other stakeholders. Participants will gain insights into current BFCC-QIO activities, program expectations, and opportunities to strengthen quality improvement efforts while supporting Medicare beneficiaries and their families.
Date: Wednesday, October 21; 2 - 3:00 pm Eastern Time
Improving Outcomes in Emergency Cardiovascular Care
Cardiovascular emergencies remain among the most time-sensitive and high-risk conditions encountered in healthcare today. Despite advances in emergency response systems, significant variation in patient outcomes persists—often driven by differences in in-hospital processes, diagnostic timeliness, and care coordination.
The session will
- Enable participants to gain practical, evidence-informed strategies to improve consistency, strengthen team-based care, and enhance diagnostic and treatment efficiency.
- Address opportunities to better integrate technology, optimize care coordination, and improve patient engagement to support earlier recognition and intervention.
- Provide actionable insights to help drive meaningful improvements in emergency cardiovascular care and patient outcomes.
Presented by: Angeline Brunetto, MD, MBA, CPE, CRC, Associate Medical Director, Appeals
Who Should Attend?
- Clinicians, healthcare leaders, and quality professionals
Materials:
- Presentation Slides (PDF)
- Webinar Recording (YouTube)
Emergency Medical Treatment and Labor Act Essentials: Avoiding Common Pitfalls
EMTALA is designed to ensure emergency care for all patients, but compliance often goes beyond its basic intent. Violations can arise from routine clinical decisions, transfers, and hospital processes that may seem appropriate but don’t align with regulatory requirements.
In this session, featuring insights from a medical director overseeing the Acentra EMTALA physician review team, you’ll learn:
- The specific regulatory language that trips up hospitals, not just the general principles
- Common, high-risk clinical scenarios that unexpectedly lead to EMTALA violations
- The hidden landmines in patient transfers, on-call coverage, and specialty consultations
- How to structure policies and documentation to withstand regulatory scrutiny
- Practical strategies to protect your institution from citations while maintaining excellent patient care
Presented by: Ari Lapin, MD, Associate Medical Director, Acentra Health, EMTALA
Who is the webinar for?
Emergency physicians, hospitalists, risk management professionals, compliance officers, hospital administrators, and clinical leaders responsible for EMTALA compliance.
Materials:
- Presentation Slides (PDF)
- Webinar Recording (YouTube)
Medicare Advantage Plan Appeals in Skilled Nursing Facilities
Date presented: January 21, 2026
In this webinar, Acentra Health provices a look at a recent focus study on how Medicare Advantage plans use NOMNCs in SNFs. During the webinar, we shared key data, outlined common challenges such as weak care planning, limited documentation, and repeated appeals, and offered practical recommendations for improvement.
Presented by:
Jessica Whitley, MD, MBA
Chief Medical Officer, Acentra Health
Angeline Brunetto, MD, MBA, CPE, CRC
Associate Medical Director, Appeals
Who is the webinar for?
- Skilled nursing facility (SNF) staff who work with Notices of Medicare Non-Coverage (NOMNC) or
- Support the appeals and discharge planning process
Materials
- Presentation Slides (PDF)
- Webinar Recording (YouTube)
- Q&A
Nursing Facility Appeal Trends and Lessons Learned
Date presented: August 28, 2024
This webinar included a review of Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) appeals trends from the skilled nursing facility (SNF) setting, a discussion of potential drivers of noted trends, identification of issues that may impede access to care and compromise quality of care, and a discussion of opportunities to improve beneficiary care and/or the documentation of that care in the SNF setting.
Who is this webinar for?
- Skilled Nursing Facilities
- Payors
Materials
- Presentation Slides (PDF)
- Webinar Recording (YouTube)
- Q&A
BFCC-QIO INFORMATION FOR:
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