System Notice: We are aware of an issue affecting the Medical Record Requested Date/Time stamp (on the case status page) and are actively working to resolve it. During this time, the displayed date and time may not accurately reflect the actual request date and time. Thank you for your patience and understanding.
Holiday Hours: On Juneteenth (June 19), Acentra Health’s office hours are 10:00 am to 4:00 pm local time (Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time). For more information about office hours, visit our Contact Us page.
Join us on July 22 for a free educational webinar exploring practical strategies to improve emergency cardiovascular care, strengthen care coordination, and support better patient outcomes across healthcare settings. For details and to register, visit our webinars page.
Acentra Health has videos that talk about our free services for people who have Medicare.
Acentra Health Beneficiary Helpline: 1-888-317-0751
TTY:* 711
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
Alabama Area Agencies on Aging - Can assist with concerns related to seniors.
Alabama Board of Medical Examiners - Can assist with complaints against a healthcare practitioner.
Alabama Department of Public Health - Can assist with complaints against healthcare facilities.
Alabama Department of Senior Services - Can assist with services for the aging community.
Alabama Long-Term Care Ombudsman - Can assist with nursing home questions and concerns.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.
Health Quality Innovators - Learn about how Quality Innovation Network Quality Improvement Organizations improve healthcare quality for people with Medicare.
Medicare - The official US government site for Medicare.
Department of Veterans Affairs - Access and manage your VA benefits and health care.
Social Security Administration - Check out your Social Security statement, change your address, manage benefits, and more.
The Joint Commission - Report a patient safety concern or file a complaint.
Administration on Aging - Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.
Department of Health & Human Services, Elder Abuse - Take steps to protect your physical, mental, and financial security.
CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.
Healthcare Ready - A resource to locate open pharmacies in your area. (This link is only available during hurricane season.)
Red Cross - Information about shelters, food, and emergency management.
U.S. Department of Health & Human Services (HHS) - Administration for Strategic Preparedness and Response - Public health and medical emergency support.
Kidney Community Emergency Response - The Kidney Community Emergency Response (KCER) Program has resources and information available to assist dialysis and kidney transplant patients before, during, and after an emergency or disaster.
Alabama Hospice and Palliative Care Organization - Can assist with hospice concerns.
Alabama Hospital Association - Can assist with hospital concerns.
Alabama Nursing Home Association - Can assist with skilled nursing facility concerns.
LEARN ABOUT ACENTRA HEALTH'S FREE SERVICES FOR PEOPLE WHO HAVE MEDICARE
WALLET CARDS
This document can be printed on letter size paper and includes 4 cards for you to share with family and friends. Cards can be kept in wallets, on the refrigerator, and anywhere else that will keep the information handy.
Cards are available in English (PDF) and Spanish (PDF).
