Video Library
We are the Beneficiary and Family Centered Care Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
About Acentra Health
Acentra Health is the Beneficiary and Family Centered Care Quality Improvement Organization (also known as a BFCC-QIO) for 29 states. Acentra Health helps people with Medicare file complaints about quality of healthcare services and make requests to appeal a hospital discharge or stopping of skilled services such as physical therapy.
We also offer Immediate Advocacy services. It is used to help people quickly resolve a problem about medical care or services. Immediate Advocacy often involves Acentra Health calling a healthcare provider or facility on behalf of the patient.
On-Demand Education
Our goal is to provide on-demand education
- for people who have Medicare to learn about free Acentra Health BFCC-QIO services
- for healthcare providers to help with their daily work
Click on a link to be directed to videos:
Please note: Videos are on YouTube. If you use a third-party ad blocker while on YouTube, you might not be able to view the videos. Read more on YouTube help.
LEARN MORE ABOUT ACENTRA HEALTH BFCC-QIO SERVICES
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Videos For People Who Have Medicare
Click on the images above the video descriptions to watch the videos.
Acentra Health BFCC-QIO Services for People Who Have Medicare
This video is an introduction to Acentra Health's free services for people who have Medicare. It's also available in Spanish.
Do you have Medicare? Learn About Immediate Advocacy Services.
This video includes real-life examples to explain our Immediate Advocacy services, which can be used to quickly resolve a medical concern.
Listen to Stories About How Immediate Advocacy Services Helps People Who Have Medicare
This video includes examples of when these services can be helpful for you.
Do you have Medicare? Learn how to file an appeal.
Learn more about hospital discharge appeals (if you're not ready to leave the hospital) and skilled service termination appeals (if you aren't ready to have your Medicare skilled services stopped).
An Easy Way to Check Your Appeal Status
Learn more about the case status tool. It's a tool on this website that helps you to check the status of an appeal that has been started. It's also available in Spanish.
Do you have Medicare? Learn how to file a quality of care complaint.
This video goes over how to file quality of care complaints, including examples of when you may want to call Acentra Health to file a complaint.
How to Fill out the Quality of Care Complaint Form
This video goes over - step by step - how to fill out the Medicare quality of care complaint form.
Learn About Your Medicare Rights!
This short video (just over 2 minutes) explains what people with Medicare can do if they feel their Medicare-covered care is ending too soon and how to speak up and get help.
Check out Acentra Health's Podcast
This video introduces our podcast, Aging Health Matters. It's another way you can learn more about these free services, as well as other healthcare topics.
Videos For Healthcare Providers
Click on the images above the video descriptions to watch the videos.
Medical Record Documentation for Medicare Hospital Discharge and Skilled Service Termination Appeals
This video will provide you with tips to help ensure that medical records are complete and contain the appropriate level of detail.
Medical Record Submission Process
This video will go over the medical record electronic submission process for appeals and quality of care complaints. It discusses how to upload the records as well as the sites to do that.
An Easy Way to Check Your Appeal Status
Learn more about the case status tool. It's a tool on this website that helps you to check the status of an appeal that has been started.
The BFCC-QIO Appeals Process: What's Next After the Appeal is Filed?
This video provides more detailed information about Acentra Health's appeal process. Also visit our appeals page for details and news about appeals.
How to Fill Out and Deliver the Notice of Medicare Non-Coverage
This video offers a tutorial for providers regarding how to fill out and deliver the NOMNC form. CMS website: Medicare Claims Processing Manual (PDF)
How to Fill Out and Deliver the Important Message From Medicare
This video offers a tutorial for providers about how to fill out and deliver the Important Message from Medicare.
HINN 1 Instructions
This video offers a tutorial for providers about how to fill out and deliver the HINN 1 notice.
CMS website: HINN 1 Instruction
HINN 10 Instructions
This video offers a tutorial for providers regarding how to fill out and deliver the HINN 10 notice. CMS website: HINN 10 Instructions
Immediate Advocacy Discharge Assistance
This process was put in place by the Centers for Medicare & Medicaid Services (CMS) to ensure that people with Original Medicare understand their home discharge plans from the hospital.
Higher-Weighted DRG (HWDRG) Reviews
Learn about HWDRG reviews, a review performed by Acentra Health on behalf of the Centers for Medicare & Medicaid Services (CMS).