HOLIDAY HOURS: On Christmas Day (December 25), Acentra Health’s office hours are 10:00 am to 4:00 pm local time (Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time). For more information about office hours, visit our Contact Us page.

Check Your Case Status

We are the Beneficiary and Family Centered Care Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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Check Appeal Status

We are currently experiencing a delay with the mechanism that updates our system. As a result, some timestamps may appear later than they actually occurred. This issue is actively being addressed, and we expect it to be resolved very soon.

Use this tool (enter case ID number in the box below) for appeal cases with the following case ID format, a 9-digit number:

XXXXXXXXX
Appeal Case ID Example: 252460002

If you're having issues using the tool or want to learn more, you can watch a video (available in English or Spanish).

Click on the button below and use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient's first and last initial
Appeal Case ID Example: 20190714_23_JD

If you're having issues using the tool or want to learn more, you can watch a video (available in English or Spanish).

Check Status

Resource Spotlight: Newsletters

A Newsletter for People Who Have Medicare

On the Healthcare Front includes topics such as news and information about Medicare, details about Acentra Health's free services, and monthly health observances.

View past issues: On the Healthcare Front

A Newsletter for Healthcare Providers and Stakeholders

Case Review Connections provides information about Acentra Health and the services provided for people who have Medicare and updates from the Centers for Medicare & Medicaid Services (CMS).

View past issues: Case Review Connections