Maine

Contact Information

Acentra Health Beneficiary Helpline: 1-888-319-8452

Toll-free Fax

TTY:* 855-843-4776

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

State Resources

Superior Health Quality Alliance (QIN-QIO) - Learn about how QIN-QIOs improve healthcare quality for people with Medicare.

Department of Health and Human Services - Can assist with services for the aging community.

Maine Department of Health Division of Licensing and Certification - Can assist with complaints against healthcare facilities.

Maine Long Term Care Ombudsman Program - Can assist with nursing home questions and concerns.

Maine Department of Health, Board of Licensure - Can assist with complaints against a healthcare practitioner.

Senior Medicare Patrol - Can assist with Medicare fraud concerns.

State Health Insurance Assistance Program - Can assist with health insurance questions and counseling.

Federal Web Links

Medicare - The official US government site for Medicare.

Department of Veteran’s Affairs - Access and manage your VA benefits and health care.

Social Security Administration - Check out your Social Security statement, change your address, manage benefits, and more.

The Joint Commission - Report a patient safety concern or file a complaint.

Administration on Aging - Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.

Department of Health & Human Services, Elder Abuse - Take steps to protect your physical, mental, and financial security.