Educational Resources for Healthcare Providers

Staff Education

General Information About BFCC-QIO Work and CMS

Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) Frequently Asked Questions (PDF): Frequently asked questions related to Acentra Health’s services

Case Review Connections Newsletter: A newsletter published by Acentra Health that provides information about Acentra Health services, success stories, and updates from the Centers for Medicare & Medicaid Services (CMS).

Information About Appeals

Acentra Health provides education for healthcare providers to help ensure that appeals are performed quickly and that potential errors are avoided.

Videos (YouTube)

1. Medical Record Submission Process
2. How to Fill Out and Deliver the Notice of Medicare Non-Coverage Form
3. Medical Record Documentation for Appeals

Newsletter Inserts

Use newsletter inserts to provide staff with guidance on completing and delivering these forms:

Download: Newsletter Insert: How to Complete and Deliver the Important Message from Medicare (PDF)

Download: Newsletter Insert: How to Complete and Deliver the Notice of Medicare Non-Coverage (PDF)

Webinar: Unlocking Insights - Exploring Medicare Skilled Nursing Facility Trends and Lessons Learned

This Augugst 2024 webinar included a review of BFCC-QIO appeals trends from the skilled nursing facility (SNF) setting, a discussion of potential drivers of noted trends, identification of issues that may impede access to care and compromise quality of care, and a discussion of opportunities to improve patient care and the documentation of that care in the SNF setting.

Videos

Acentra Health, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), has a YouTube channel.

In addition to appeals, we have videos on other topics to help with your daily work, such as

• HINNs,
• the Important Message from Medicare,
• and the Notice of Medicare Non-coverage.
• Visit the video library page to see the full list of videos for healthcare providers.

Subscribe to our YouTube Channel to receive notification of new videos.

Resources From CMS

Beneficiary Notices Initiative: Provides information and resources on Fee-for-Service and Medicare Advantage beneficiary notices, including requirements, forms, and guidance for healthcare providers on informing Medicare beneficiaries about coverage decisions and appeals.

CMS Partnership for Patients Initiative: A public-private partnership working to improve the quality, safety, and affordability of health care for all Americans.

MLN Connects Newsletter: A newsletter for healthcare professionals.

CMS YouTube Channel: Videos and resources for healthcare providers.

QIO Program YouTube Channel: the official YouTube channel for the Quality Improvement Organization (QIO) Program.

Patient Education

These posters and flyers are 8 1/2 x 11" and can be printed on standard letter-size paper. Display posters in high-traffic areas and have flyers on hand for those who want detailed information.

Please download the materials that are for your region.