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Acentra Health - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Beneficiary and Family Centered Care Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families.

hurricane waivers

The Centers for Medicare & Medicaid Services (CMS) has waivers available in support of Medicare beneficiaries in the states of North Carolina, Georgia, Florida, South Carolina, and Tennessee for Hurricane Helene and in the state of Florida for Hurricane Milton. Please visit the CMS Current Emergencies page for details.

case status tool

Use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient’s first and last initial

Appeal Case ID Example: 20190714_23_JD




video: using the case status tool 

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medicare's open enrollment period: news you can use

Each year, the Medicare Open Enrollment period takes place from October 15 through December 7.

This is an important time for people who have Medicare because the this period of time allows you to review and make changes to your current Medicare coverage.

Visit our Medicare Open Enrollment page for information you can use to help you make important healthcare coverage decisions.

If you are a healthcare provider or Acentra Health stakeholder/partner, please share this information with your patients and communities.


Medicare Open Enrollment

medicare open enrollment is from october 15 through december 7.



Get the information you need to help you make informed decisions.




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